> For the complete documentation index, see [llms.txt](https://help.smartico.ai/welcome/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows.md). # Activities of Flows Activities are the steps of a campaign flow: what to send, what to give, how long to wait and where to branch. Open the **Flow** tab of a campaign, drag an activity from the palette on the left onto the canvas, and connect it to the step before it. {% hint style="info" %} **Note:** When you edit the flow of a campaign that is already live (active), all changes made in the flow builder are saved automatically. {% endhint %}

Flow tab of a campaign — The Flow tab: 1 — the activity palette, with a search field at the top; 2 — an activity on the canvas; 3 — a branch, the outcome that leads to the next activity

The palette has six groups: * **Communication** — send a message to the player through one channel. * **Actions** — notify your own team or call your own systems. * **Loyalty & Gamification** — give or take points, gems and diamonds, bonuses, missions, mini-games and other rewards. * **Flow control** — wait, limit, split, or start and stop campaigns. * **User profile** — check or change what is stored on the player's profile. * **Other** — notes on the canvas and pasting copied activities. Many activities also work outside campaign flows. The column **Also available in** names those places: automation rules, the rewards of missions and badges, store items, mini-game prizes and tournament prizes. A dash means the activity works in campaign flows only. {% hint style="info" %} **Note:** Some activities appear only when their product is turned on for your account. Contact your Customer Success Manager to turn them on. {% endhint %} ### Copy / Paste in the Flow builder The **Paste activity** element in the Campaign Flow Builder (found under the **OTHER** section of the activity palette) allows you to duplicate or relocate an entire branch of activities from one place in a flow to another - either within the same campaign or across different campaigns on the same label. **How It Works:** 1. **Copy or Move the Source Activity** * Click on any activity node in a campaign flow to open its options menu. * Under **Copy/Move this activity...**, choose: * **Copy activity** - Duplicates the activity and all its downstream child connections, keeping the original branch intact. * **Move activity** - Moves the activity and its downstream child connections (the original branch is archived/removed once pasted). 2. **Paste into the Target Location** * In the same campaign or after navigating to another campaign (under the same label), locate **Paste activity** under the OTHER section on the left sidebar. * Drag and drop the **Paste activity** icon onto the canvas, or connect it directly to the target parent node/branch. * The builder automatically recreates the entire activity tree at the new position and refreshes the flow canvas.

Copy and paste activities — 1 — Copy activity and Move activity in the menu of an activity; 2 — Paste activity in the palette

### Communication

Activity	What it does	Also available in
Email	Sends an email. It does not need the player to be online. You choose the provider, what happens when the send time falls in the player's do-not-disturb period, and whether user and global caps apply. Read more in Activity: Email.	—
Popup	Shows a popup. The player must be online. It is mainly used in real-time campaigns; use in scheduled campaigns can be turned on by request. Read more here.	—
Push	Sends a push notification. It does not need the player to be online.	—
SMS	Sends an SMS. It does not need the player to be online. You choose the provider, the do-not-disturb behavior and the caps, as for email. Read more in Activity: SMS, RCS, Viber and WhatsApp.	—
WhatsApp	Sends a WhatsApp message. It does not need the player to be online. Read more in Activity: SMS, RCS, Viber and WhatsApp.	—
Viber	Sends a Viber message. It does not need the player to be online. Read more in Activity: SMS, RCS, Viber and WhatsApp.	—
RCS	Sends an RCS message. It does not need the player to be online. Read more in Activity: SMS, RCS, Viber and WhatsApp.	—
Inbox	Sends a message to the player's inbox. The player must be online. Like Popup, it is mainly used in real-time campaigns; use in scheduled campaigns can be turned on by request. Read more here.	—
IVR Call	Makes a voice call to the player. It does not need the player to be online.	—
Best Channel	Sends the message through the channels you list: either to every channel that is available for the player, or only to the first available one in your order. Read more in Activity: Best Channel.	—
Custom IM	Sends a message through your own messaging channel, such as in-platform popups or a notification center. Read more in Activity: Custom IM.	—
Telegram	Sends a Telegram message. It does not need the player to be online. Read more in Activity: Telegram Bot.	—

### Actions

Activity	What it does	Also available in
Mail to Risk Team	Sends an email to your risk team when the flow reaches this step. For example, when you track a large withdrawal in a short time, the risk team can check the case.	Automation rules, missions and badges
Mail to Customer Support	Sends an email to your support team. See the note below the table.	Automation rules, missions and badges
Slack message	Sends a message to one Slack channel.	Automation rules, missions and badges
Deep Link	Moves the player to a part of the gamification widget or to a screen of your product. Read more in Deep links.	—
JS Code	Runs your own JavaScript on the player's side. Read more in Activity: JS Code.	—
Web Hook	Makes an HTTP request to an external system, for example to tell your system that the player reached the next level. Read more in Activity: WebHook.	Automation rules, missions and badges

The **Mail to Customer Support** activity sends mail to the addresses in the **Support team email(s) for the "Mail to support" step** setting in **Label settings** (one or more addresses, separated by commas). In the activity, you can pick one or more of these addresses; if you pick none, the mail goes to all of them. Until you change the setting, it holds Smartico's default address , so set your own team's addresses before you use this activity. ### Loyalty & Gamification

Activity	What it does	Also available in
Add Points	Gives points: a fixed amount (for example 1, 2 or 3 points), or an amount calculated for each player. You choose which balances it affects (level progress, leaderboard, current balance).	Automation rules, missions and badges, mini-game prizes, tournament prizes
Deduct points	Takes points away. You choose which balances it affects.	Automation rules, tournament prizes
Reset points	Sets points to 0. You choose which balances it affects.	Automation rules, tournament prizes
Add gems & diamonds	Gives gems or diamonds.	Automation rules, missions and badges, store items, mini-game prizes, tournament prizes
Deduct gems & diamonds	Takes gems or diamonds away.	Automation rules, tournament prizes
Reset gems & diamonds	Sets gems or diamonds to 0.	Automation rules, tournament prizes
Avatar	Gives the player an avatar.	Automation rules, missions and badges, store items, mini-game prizes, tournament prizes
Assign to Clan	Puts the player into a clan you choose. See Clans & Clan Tournaments.	Automation rules
Remove from Clan	Removes the player from their current clan.	Automation rules
Mission	Gives the player a mission.	Automation rules, missions and badges, mini-game prizes
Bonus	Gives a bonus. First choose the bonus template, then the amount shown to the player.	Automation rules, missions and badges, store items, mini-game prizes, tournament prizes
Mini Game	Gives attempts of a mini-game. Any mini-game type except Prize Drop (it has its own activity) can be given, for example Spin The Wheel, Scratch & Catch, Gift box or Match X. You set the number of attempts, whether the game opens for the player at once, and how long to keep trying to deliver it while the player is offline.	Automation rules, missions and badges, store items, mini-game prizes, tournament prizes
Form	Shows a form to the player. Its branches tell whether the form was viewed, submitted or failed.	—
Prize Drop	Gives a Prize Drop.	Automation rules, missions and badges, store items, tournament prizes
Gamification ±	Turns the gamification widget on or off for the player. Depending on your front-end, this can hide the button that opens the widget. Read more in Extended integration.	Automation rules
Dynamic bonus	Calculates the bonus amount from the player's activity (bets, wins, deposits). Read more in Dynamic Rewards.	Automation rules, missions and badges
Dynamic points	Calculates points with a Dynamic Rewards formula from the player's history, for example 50% of the last 7 days' deposits.	Automation rules, missions and badges
Dynamic gems & diamonds	Calculates gems or diamonds with a Dynamic Rewards formula, for example 5 gems for every 1000 EUR wagered.	Automation rules, missions and badges
Raffle Tickets	Gives tickets of a raffle.	Automation rules, missions and badges, store items, mini-game prizes, tournament prizes
Change level	Moves the player to another level. It appears only when levels are moved manually (Logic #3); see Levels.	Automation rules, missions and badges, store items, mini-game prizes, tournament prizes
Approve Jackpot	Approves and pays out the player's pending jackpot wins of a template that needs manual approval: all of them, or only the most recent one.	—

### Flow control

Activity	What it does	Also available in
Funnel marker	Marks a step of a funnel. Give it a funnel ID to see the step in the Funnel report in BI.	Tournament prizes (as Tangible prize)
Delay	Waits for a set time (seconds, minutes, hours or days) before the next step.	—
Delay till	Waits until a date, chosen days of the week or of the month, or one of a list of dates, at a set time. The setting Users that enter into this activity after a specified date shouldn't progress further decides what happens to players who reach the step after that date.	—
Wait for event	Waits for one event, with conditions on its data, up to a time limit. One branch is taken when the event happens, another when the time runs out. Read more in Activity: Wait for Event.	—
Limit	Lets only the first players you set through the Matched branch; the rest go to Not Matched. Read more in Activity: Limit and in the release note.	—
Convert campaign	Marks the player as converted. You can give it a funnel ID and check the success rate in the Funnel report. It does not stop the campaign: the player's other open steps keep running. It has no branches.	—
Stop campaign	Ends this campaign for the player.	—
Another Campaign	Starts another campaign for the player. It does not stop the current one: to stop it, add Stop campaign after it, otherwise the player moves on in both campaigns.	Automation rules, missions and badges
Stop campaigns	Stops the player's campaigns: the ones you choose or, when you choose none, all of them, this campaign included.	Automation rules
Split Traffic	Splits players into variations by percentage; each variation is its own branch. Note: don't rename a variation once its branch is connected to a next step.	—

### User profile

User profile activities in the palette

Activity	What it does	Also available in
Save state	Saves the values of profile properties at this moment (for example first deposit date, registration date, language) to use later in message tags.	—
Update property	Sets a value of a profile property that can be changed manually, such as a status or a name.	—
Check user profile	Checks the player's profile and branches on the result. For example: if push notifications are allowed, send a push, otherwise send an SMS. Read more in Activity: Check User Profile.	—
Multiple check	Checks several sets of conditions in one step, each with its own branches. Read more in Activity Type: Multiple Check and in the release note. Note: don't rename a variation once its branch is connected to a next step.	—
Mark user	Adds markers to the player. Use them later in segments and campaigns through the property "Core: user markers".	Automation rules, missions and badges
UnMark user	Removes markers from the player.	Automation rules, missions and badges
Set JS markers	Adds JS markers that your front-end can read. Read more in Extended integration.	Automation rules, missions and badges
Remove JS markers	Removes JS markers from the player.	Automation rules, missions and badges

### Other

	Item	What it does
	Annotation	Adds a note to the canvas, for example to explain a branch to your team. It does nothing for players.
	Paste activity	Pastes an activity you copied or moved, with all steps after it. See Copy / Paste in the Flow builder.

--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.