# CRM Automation - [Campaigns](https://help.smartico.ai/welcome/products/crm-automation/create-journey-flow.md) - [Event Driven Journey](https://help.smartico.ai/welcome/products/crm-automation/event-driven-journey.md) - [Automation Rules](https://help.smartico.ai/welcome/products/crm-automation/automation-rules.md): This document describes the purpose of the Automation Rules, the two different types - Realtime Automation Rules and Scheduled Automation Rules, and their specifics. - [Campaigns vs Automation Rules](https://help.smartico.ai/welcome/products/crm-automation/campaigns-vs-automation-rules.md): This document describes the main distinctions between the different types of Campaigns and Automation Rules. - [Segmentation](https://help.smartico.ai/welcome/products/crm-automation/segmentation.md) - [User Profile Page](https://help.smartico.ai/welcome/products/crm-automation/segmentation/user-profile-page.md) - [User State Segments](https://help.smartico.ai/welcome/products/crm-automation/segmentation/user-state-segments.md) - [Behavioral Segments](https://help.smartico.ai/welcome/products/crm-automation/segmentation/behavioral-segments.md) - [Imported Segments](https://help.smartico.ai/welcome/products/crm-automation/segmentation/imported-segments.md) - ["Common Cases" Segments](https://help.smartico.ai/welcome/products/crm-automation/segmentation/common-cases-segments.md) - [Query Builder](https://help.smartico.ai/welcome/products/crm-automation/segmentation/query-builder.md) - [Activities of Flows](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows.md) - [Activity: Email](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows/activity-email.md) - [Activity: SMS, Viber and WhatsApp](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows/activity-sms-viber-and-whatsapp.md) - [Activity: Telegram Bot](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows/activity-telegram-bot.md) - [Activity: Custom IM](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows/activity-custom-im.md) - [Activity: WebHook](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows/activity-webhook.md) - [Activity: Best Channel](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows/activity-best-channel.md) - [Activity: Save State](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows/activity-save-state.md) - [Activity: Limit](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows/activity-limit.md) - [Activity: Add Points](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows/activity-add-points.md) - [Activity: JS Code](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows/activity-js-code.md) - [Activity: Check User Profile](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows/activity-check-user-profile.md) - [Activity: Wait for Event](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows/activity-wait-for-event.md) - [Activity Type: “Multiple Check”](https://help.smartico.ai/welcome/products/crm-automation/activities-of-flows/activity-type-multiple-check.md) - [Communication channels](https://help.smartico.ai/welcome/products/crm-automation/communication-channels.md) - [Email](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/email.md) - [Liquid Email](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/liquid-email.md) - [Telegram](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/telegram.md) - [SMS, Viber, and WhatsApp](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/sms-viber-and-whatsapp.md) - [Popups](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/pop-up.md) - [Inbox](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/inbox.md) - [Push notifications](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/how-to-create-a-push-resource.md) - [Content Variations](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/content-variations.md) - [Opt-out & Communication Statuses](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/opt-out-and-communication-statuses.md) - [Gamification activities in the communications](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/gamification-activities-in-the-communications.md): This document describes how to inform players about gamification related activities using different communication channels - [Communication properties for user interaction](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/communication-properties-for-user-interaction.md): This document describes the different communication properties that Smartico supports to detect user interaction to use that info for improving engagement and segmentation. - [Tags, properties and event data in the communication resources](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/tags-properties-and-event-data-in-the-communication-resources.md) - [Sending Messages via Smartico REST API](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/sending-messages-via-smartico-rest-api.md) - [Trigger campaigns and automation rules on certain pages](https://help.smartico.ai/welcome/products/crm-automation/trigger-campaigns-and-automation-rules-on-certain-pages.md) - [A/B Testing](https://help.smartico.ai/welcome/products/crm-automation/a-b-testing.md): This document describes the specifics of A/B Testing and how to use it with Smaritco. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.smartico.ai/welcome/products/crm-automation.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.