February 2025
Smartico release notes for February 2025 - covering CRM Automation and Gamification improvements done since the previous release.
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Smartico release notes for February 2025 - covering CRM Automation and Gamification improvements done since the previous release.
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We’re excited to introduce the ‘Treasure Hunt’, an exciting new mini-game where players accumulate the amount of their reward by opening boxes filled with surprises. The special score modifiers that can multiply, divide, or reset the current score of the player add an extra layer of thrill and unpredictability to the game.
The Treasure Hunt can be found in the BO within the Mini-games section. The new mini-game is fully customizable, allowing you to create your own skin, specify the type and quantity of prizes, determine the cost type for attempts (free, gamification points, or spin attempts), define the user segment eligible to access the game, and many more.
Read more about Treasure hunt in:
We've introduced the ‘Restrict Active Hours’ setting, giving you more control over when the real-time automation rules are executed. You can now set specific timeframes for rule execution. The ‘Active Hours’ can be used independently or combined with the Activity Period for greater flexibility.
When combined with Start and End Dates, rules follow both date and time conditions.
When combined with Weekdays, rules run only on the selected days within the defined hours.
For example: Configure an automation rule to run only on Saturdays and Sundays from 10:00 AM to 10:00 PM.
Read more about Active Hours in:
We've introduced a new option in the ‘Mail to Support’ activity within Automation Rules and Campaigns called ‘Send mail to customer support.’ This allows you to specify the exact email addresses for communication. You can select from a list of available customer support email addresses, choosing specific ones or all of them. If left empty, the communication will be sent to all listed support emails by default.
The 'Delay till' activity now has a setting to control what happens when users enter it after the specified date. By default, users can still progress in the flow. However, if you enable the new 'Users that enter into this activity after a specified date shouldn't progress further' setting, they will be stopped from progressing further in the flow. This setting is only available if 'Exact date' is selected.
We've added a 'Prize History' feature for mini-games, allowing players to track all the prizes they've won and the specific mini-game they came from. In Prize History, players can view:
Prize Image
Prize Name
Winning Date
The Mini-game from which the prize was won
Claim Button (if applicable)
Players can access Prize History in two ways:
Mini-Games Lobby – See all won prizes from all mini-games and claim any unclaimed rewards.
In-Game Prize History – View only the prizes won from the current mini-game.
You can hide the in-game Prize History from the Back Office. If you disable ‘Show in-game Prize History’ in a specific game template, all prizes from that template will be hidden from the Prize History.
You can now control whether a prize appears on the UI in Prize Drop. We’ve introduced a new prize-level setting called ‘Don’t show prize on the UI’. This option is especially useful for ‘No Prize’ rewards but can be applied to any prize type.
By default (disabled): The prize pop-up will be displayed
When enabled: The prize will be awarded to the user without showing the pop-up.
Example: If you have a '10 Points' prize with this option enabled, the player will receive the points without seeing a Prize Drop pop-up.
