Smartico Help Center
Admin loginSmartico.aiTheAffiliatePlatform.com
  • Welcome
  • Products
    • 🔆CRM Automation
      • ◾Create Journey Flow
      • ◾Event Driven Journey
      • ◾Automation Rules
      • ◾Campaigns vs Automation Rules
      • ◾Segmentation
        • ▪️User State Segments
        • ▪️Behavioral Segments
        • ▪️Imported Segments
      • ◾Activities of Flows
        • ▪️Activity: Email
        • ▪️Activity: SMS, Viber and WhatsApp
        • ▪️Activity: Telegram Bot
        • ▪️Activity: Custom IM
        • ▪️Activity: WebHook
        • ▪️Activity: Limit
        • ▪️Activity: Add Points
      • ◾Communication channels
        • ▪️Email
        • ▪️Liquid Email
        • ▪️SMS, Telegram, Viber, and WhatsApp
        • ▪️Popups
        • ▪️Inbox
        • ▪️Push notifications
        • ▪️Content Variations
        • ▪️Opt-out & Communication Statuses
        • ▪️Gamification activities in the communications
      • ◾A/B Testing
    • 🎮Gamification Blocks
      • Setup steps and checklist
      • Points
      • Gems & Diamonds
      • Levels
        • Level Map
        • Levels Tips & Hints
      • Missions
        • Mission Types & Statuses
        • How to set up a Mission
      • Tournaments
        • Tournament Setup
      • Badges
      • Store
      • Example setup
      • Gamification UI skinning
      • Terms to protect
    • 🧠AI Models
      • ◾AI Enhancer
      • ◾Best Time Model
      • ◾Churn & LTV prediction
      • ◾Favorite product
      • ◾RFM Analysis
      • ◾Sport Recommendations
    • 🎲Mini Games
      • ◾Introduction to Mini Games
      • ◾Game template setup
      • ◾Custom skins for Mini-games
      • ◾Mini-games on the landing pages
      • ◾Using images instead of prize names in Spin the Wheel
      • 🏴‍☠️Treasure Hunt
      • ⚽MatchX Game
        • Creating Rounds
        • Resolution of a Round
        • Leaderboard
        • Game Statuses
        • FAQ: MatchX game
        • Loading MatchX & Quiz games on website
      • ❓Quiz Game
      • 🪂Prize Drop
    • 🗺️Lootbox 2.0
    • 🎁Missions Lootbox
    • 🏆Jackpots
    • 🎟️Raffles
    • 💡General concepts
      • ◾Bonuses
      • ◾Dynamic Rewards
      • ◾Custom Sections
      • ◾Attribution value
      • ◾Label tags
      • ◾Multi-currency usage report
      • ◾Multi-brands support
      • ◾Override translations on Label/Brand Level
      • ◾User markers (tags)
      • ◾Deep-links
      • ◾User roles in Back Office
      • ◾Email Gateways Guide
      • ◾"Client action" event
      • ◾Custom fields/attributes
    • 💻UI Widgets
    • ❔FAQs
      • FAQ: Gamification
      • FAQ: Data Studio & Reports
      • FAQ: CRM Automation
      • FAQ: Front-end integration
      • FAQ: Other topics
      • FAQ: Bonuses
  • Use cases
    • 🔆CRM Automation
      • ◾Cross-sell. Match users on different brands
      • ◾Mini-games usage in marketing campaigns
      • ◾Optimize Communication by excluding disengaged players
      • ◾Automated Sports Campaigns
  • Technical guides
    • ◾Integration process
    • ◾Front-end integration
      • ▪️Extended integration
      • ▪️Push configurations
      • ▪️Acquisition mode
    • ◾Data integration
    • ◾Bonus API integration
    • ◾Secured Messaging Gateways (Email/SMS/IM)
    • ◾Reverse integration
    • ◾Smartico Data Warеhouse
      • ◾Smartico DWH \ Affiliation views
      • ◾Smartico DWH \ CRM views
      • ◾Smartico DWH \ Gamification views
    • ◾Games catalog API
    • ◾Custom push gateways
    • Branded Links
  • More
    • 📝Release notes
      • 🌷May 2025
      • 🌷April 2025
      • 🌷March 2025
      • ❄️February 2025
      • ❄️January 2025
      • ⛄December 2024
      • 🍁November 2024
      • 🍁October 2024
      • 🍁September 2024
      • 🌞August 2024
      • 🌞July 2024
      • 🌞June 2024
      • 🌷May 2024
      • 🌷April 2024
      • 🌷March 2024
      • ❄️February 2024
      • ❄️January 2024
      • ⛄December 2023
      • 🍁November 2023
      • 🍁October 2023
      • 🍁September 2023
      • 🌞August 2023
      • 🌞July 2023
      • 🌞June 2023
      • 🌷May 2023
      • 🌷April 2023
      • 🌷March 2023
      • ❄️February 2023
      • ❄️January 2023
      • ⛄December 2022
      • 🍁November 2022
      • 🍁October 2022
      • 🍁September 2022
      • 🌞June 2022
      • ❄️January 2022
      • 🍁October 2021
      • 🌞July 2021
      • 🌷April 2021
      • ❄️February 2021
    • ⚙️Support Scope
    • 👍Request Demo
Powered by GitBook

More

  • expo.smartico.ai
  • ice.smartico.ai
  • play.smartico.ai

@ 2025 Smartico.ai

On this page

Was this helpful?

  1. Products
  2. CRM Automation
  3. Activities of Flows

Activity: Custom IM

Last updated 27 days ago

Was this helpful?

If you are using a communication channel such as in-platform Popups or Notification Centers, Smartico offers a Custom IM solution. Smartico can act as a resource manager for such channels, triggering delivery from Journeys, Scheduled Campaigns, or REST API calls. As a final delivery step, Smartico will call your API to send the message.

👉 Read more about Custom IM implementation:

In the Custom IM activity operators can configure the following options:

  1. Provider - choose the provider that will be used to send the communication. Operators can also choose the Automatic Selection (multi-brand setup).

    1. Automatic Selection (multi-brand setup) - used to automatically select the first Custom IM gateway that meets the conditions. By default the first condition is Brand, but you can add more user properties to the gateway. This gives you more flexibility when you want to filter a specific segment of users to use different Gateway, for example.

  2. Allowed Communication hours - used to define how the flow should behave if the time of the sending is in the ‘Do not Disturb’ period of the user.

  3. Custom IM message - used to add the asset that will be sent to players, where you can define the message content. Before sending any communication, the corresponding asset must be created. You can also add multiple message variations for A/B testing, allowing you to test different versions and optimize engagement. When adding a second variation, you can specify the percentage of the audience that will receive each version, ensuring controlled message distribution.

🔆
◾
▪️
here