🌷May 2025

Smartico release notes for May 2025 - covering CRM Automation and Gamification improvements done since the previous release.

Manually complete badges for a specific user segment

We’ve added the option to manually complete a badge for a specific user segment. This is useful in cases where users have already met the badge criteria before it was created. For example, if you introduce a KYC badge but some users completed KYC earlier, you can retroactively award them the badge and its rewards. The Manual Complete option is available in the badge template under the ‘More’ dropdown.

Note:

• By manually completing the badge, all stages will be completed

• The badge will be awarded to the players

Prize Segmentation in Mini-Games

You can now control who can win each prize inside your mini-games! A new option called ‘Who can win this prize’ is available at the prize level, allowing you to assign a user segment or define specific conditions. For example, in Spin the Wheel, you can set a prize to be eligible only for users who have deposited in the last 24 hours. The prize segmentation is available for the following mini-games:

✅ Spin the Wheel ✅ Scratch Card ✅ Giftbox ✅ Treasure Hunt ✅ Prize Drop ✅ Lootbox

Note: Segmentation affects only the chance to win a prize. Prizes remain visible and are not removed from the game interface.

Read more about Prize Segmentation here:

Game template setup | Smartico Help Center