🍁October 2024

Smartico release notes for October 2024 - covering CRM Automation and Gamification improvements done since the previous release.

Gamification: Manually Complete mission for a specific user segment

We've introduced a new feature allowing you to manually complete missions for specific user segments. For example, if you create a KYC mission and some users have already completed KYC before the mission was created, you can manually complete the mission and reward those users.

The ‘Manual Complete’ option is available for all types of missions in status Active. You'll find this option under the 'More' dropdown. Use conditions and 'OR' groups to define the user segments you wish to complete the mission for. Once a mission is manually completed for these users, it cannot be reverted back and the rewards will be issued, unless manual reward claiming is enabled.

Keep in mind the following specifics when you Manually Complete a mission:

• Locked missions will not be unlocked, but rewards will be issued to players unless manual reward claiming is enabled.

• For locked missions, it's recommended to first unlock the mission for a specific user segment before completing it. However, if you choose to complete the mission first, you can manually unlock it later from the BO.

• When manually completing missions with Opt-in, the players will not be automatically opted in after the completion.

CRM: Fixed & Relative periods for Behavioral Segments

We've introduced two new period types to help you build Behavioural segments. The options are available only for the behavioral segments and can be found under the ‘Period Type’ option:

• Fixed Period: Set specific dates, e.g., from 01.01.2024 to 23.01.2024 (UTC).

• Relative period: Use dynamic ranges like Current day till now, Previous full day, Last weekend, Last full week, Last full month, etc. You can also select different time zones and the calculations of the user segment will be based on it.

For example, you can now create a behavioral segment for users who deposited more than 1000 EUR total in the last full month in UTC +6.

Gamification: New Halloween Skins for Mini-Games

Get into the Halloween spirit with our brand-new spooky skins for mini-games! 🎃 We've added hauntingly fun Halloween designs to all three mini-game types:

• Loyalty Wheel

• Scratch Card

• Giftbox

You can find the new skins here:

Custom skins for Mini-games | Smartico Help Center

Gamification: Remove tie ranking on Quiz and Match X Leaderboards

You can now remove tie rankings on the Quiz and Match X leaderboards. The new setting, ‘Remove Tie Rankings,’ is available in the BO under the Quiz and Match X templates and is disabled by default.

Keep in mind that when both the "Seasonal Ranking" and "Remove Tie Ranking" options are enabled, the General Leaderboard prioritizes players first by points and then by the time of their prediction, regardless of the round. If two players have the same points from different rounds, the player who made their prediction first will receive the higher rank on the leaderboard.

When enabled, if two or more players have the same score, the player who made their prediction first will be ranked higher, ensuring that each position is held by a single player (e.g., only one player in 1st, 2nd, and 3rd place). In such case, the prize for 1st place for example will be issued only to 1 player.

If the option is disabled, players with the same score will share the same position on the leaderboard. For example, you could have three players tied for 1st place and two for 2nd place. In such case, the prize for 1st place for instance can be issued to two or more players depending on how many players have the same score.