# June 2023

### Restriction on pop-up and inbox for Scheduled Campaigns

Since pop-up and inbox are ‘online’ communication activities (they require the user to be online) we have restricted adding them to the flow builder **at the beginning** of a scheduled campaign. There are cases, where it is allowed to add a pop-up or inbox in Scheduled campaigns but first, you need to add some offline activity like email/SMS/push/WhatsApp/IVR call.

<figure><img src="/files/2M7opcAaQ4JMZbe8Ny97" alt=""><figcaption><p>Example of the error message</p></figcaption></figure>

For example, if you want to use a pop-up in a scheduled campaign you can do the following in the flow builder:

1. Send an Email with a link for the user to go online
2. On the ‘Sent’ connection from mail put ‘Wait for event’ and type: ‘Core: user went online’
3. Show the popup when the user comes online

<figure><img src="/files/wCZbZOzpMoo9IxOZi4xQ" alt=""><figcaption></figcaption></figure>

You can add inbox or pop-up communication activities without using offline activity like email/SMS/ etc. when building a Journey campaign. For instance, you can build a Journey that starts on the ‘Core: user went online’ event and show the popup. You can also react to events like Deposit, Login, etc.


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