August 2023
Smartico release notes for August 2023 - covering CRM Automation and Gamification improvements done since the previous release.
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Smartico release notes for August 2023 - covering CRM Automation and Gamification improvements done since the previous release.
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The 'Reset prize pool by schedule' option gives you the ability to reset the prize pool by a defined schedule. For example, you can define a prize pool that has one iPhone and do a reset of the prize pool every month on the 1st day of the month. This way every month the pool will have one and only one iPhone among the possible prizes to win.
You can schedule by hours, daily, specific days of the week, and specific days of the month.
You can also check when the next runs will be executed.
When configuring the Prize, you can specify the initial number of prizes that will be set after each reset.
Applicable for Loyalty Wheel, Scratch & Catch, and Giftbox mini-games. Not relevant for the Match X game.
You can now choose who can see and progress in missions that are available and unlocked for all users (Status = Available, Unlocked). We have added the ‘Who can see and progress in the mission’ section in the template, where you can add conditions and restrict some players from seeing the mission. For example, operators can introduce Onboarding missions, which include activities that players do in an early stage, like verifying a phone number, uploading KYC documents, etc these missions will be visible only to players, who haven’t completed these conditions yet.
There are many places, where the operators can give points like in Journey Flows, Automation Rules, Missions, Tournaments, Mini-games, Manually, etc. Points are stored in 3 separate balances:
Current Balance - can be used in the Store, Mini-games, and Tournaments
Ever Balance - all points that the user has ever collected, this balance is never deducted and is mainly used to progress users in the Levels.
Leaderboards Balance - points relevant only for LeaderBoards
Now you can decide which points balance you want to affect when adding/deducting or resetting balances. There are 3 options available for your choice:
‘Include points in the current balance’ - adjust only the ‘Current’ balance
‘Include points in the Levels progress’- adjust only the ‘Ever’ balance
‘Include points in the Leaderboards progress’ - adjust only the ‘Leaderboards balance’
So for example, if you want to give 5 points for completing some mission, you can choose to update only the ‘Current’ balance with these 5 points, meaning that these points will not be counted in the ‘Ever’ or in the ‘Leaderboards’ balances. That way the user can spend their points in the Store, but not on upgrading his/her level and leaderboards.
Points can be also deducted and reset, for example when you are creating your journey flow and want to deduct or reset points, you can now choose from which balance you want to deduct/reset the points.
We have added a new section in Automation Rules called ‘Scheduled’, where you can create a rule targeting a specific segment of users on a defined schedule.
Operators have the ability to choose an execution schedule (Daily, Days of the week, Days of Month, Custom schedule, etc.). For example, if you want to give 1 point to a specific segment every day at 11:00 AM, without any conditions, you can now set a Scheduled Automation Rule.
You can also check the next execution runs, based on the schedule that was set.
There is a new tab called ‘Batches’, where you can check all the batches that have been executed and their status. So if you define an automation rule that runs every day, you will see a separate batch record for every day with the number of users that we targeted on this day.
We have increased the time window for most behavioral events from 90 days to 365 days, the only event that is still limited to 90 days is casino bets/wins.
For example, you can build a segment of users who did a total deposit amount above 1000 EUR with the PaySafe payment method in the last 180 days.
