User roles in Back Office

Here you can find roles of the administrative users in the Smartico Back Office

Role	Allowed to do
CRM Manager	Can manage campaigns, segments, assets for communication. Can manage all gamification elements Can access user profiles and: - send messages - adjust points - give/complete missions - change test and opt-out flags - give mini-games spins - give bonuses
CRM Admin	Same as CRM Manager and: - SMS, Mail, IVR gateways - Caps for mails & sms - Brands configurations - Create new Back Office users - Other label level configurations - Access REST API & Keys
CRM Support	Has read-only access to all Marketing & Gamification configurations Can access user profiles: - send messages - adjust points - give missions - give mini-games spins - give bonuses Cannot: - complete missions - change opt-out flags - change test flag
CRM Integration engineer	Same as CRM Support and can additionally: - Access REST API documentation & Keys

Note that each role can be extended with additional permissions or some possibilities can be taken from role, for example - CRM Admin can create a new user with role of CRM Support, but exclude possibility to give bonuses, and additionally to give access to REST API documentation and keys