โDecember 2025
Smartico release notes for December 2025 - covering CRM Automation and Gamification improvements done since the previous release.
Improved Popup Behavior Across Multiple Browser Tabs
We have improved the popup display logic to ensure a smoother user experience when a customer has your site open in multiple tabs.
By default, Smartico could show the same popup simultaneously in all active tabs. With the new configuration, popups are restricted to a single tab, preventing duplicate displays and reducing user distraction.
The configuration is availabe in the Label settings, under the front-end section
Upload โUser Markersโ via CSV
Weโve added the ability to set User Markers using a CSV import in Segments. This update also allows you to modify properties that accept array values.
Important: Uploading tags via CSV will completely overwrite any existing tags for a user. It is not possible to append new tags or remove specific ones using this method. If you need granular control over tags, please use the REST API.
Required CSV Column - core_tags
Accepted Formats:
[ ] - Sets empty value
["text"] - Sets a single user marker containing text.
["text", "text1"] - Sets multiple text-based user markers.
["text", 10] - Sets multiple user markers containing both text and numeric values.
[10] - Sets a numeric user marker.
[10, 20] - Sets multiple numeric user markers.
Read more about CSV Imported Segments:
Recommended Bet and Deposit amounts
We've added two statistical properties available for the segmentation:
"Core: recommended casino bet amount" (core_recommended_casino_bet_amount) - holds the recommended bet amount in the user currency
"Core: recommended deposit amount" (core_recommended_deposit_amount) - holds the recommended deposit amount in the user currency
The recommendation logic can be configured according to the operator needs in the Label settings.
Possible options are:
The most recent bet / deposit amount
The most used bet / deposit amount
The maximum bet / deposit amount
The minimum bet / deposit amount
'Upsell' statistical model
'Conservative' statistical model
The "Upsell" model is challenging the user to upsell amounts, while considering his regular behavior and standard deviation from it. The "Conservative" model is following the current user behaviour without upsell intention.
Recalculation of models is happening every day in the period from 2:30 till 4:30 UTC.
To change the logic, please contact your Success Manager.
Read more in the Recommended Bet and Deposit Amounts
Inbox notification preview position
We've introduced the inbox notification preview position setting as part of the template creation process. Now you have the flexibility to define the position individually per template for both mobile and desktop devices.
Read more about Inbox template setup:
Tournaments Dashboard Revamp
We've optimized the Tournaments Dashboard. The new version provides detailed analysis of your tournament usage, allowing you to track performance, costs, and the product effectiveness. Itโs designed to help you monitor the product performance across time, segments, and regions, identify trends, and make data-driven decisions to optimize your tournament usage strategy.
Limit the activities given from Automation Rule
Weโve added a new option to Automation Rules that lets you control how many times an activity can be granted to a user within a specific period. Once the limit is reached, no further activity will be issued until the next period begins. This new setting - โMax number of activities given per periodโ is available in the Activity Details modal. For example, you can configure a bonus-granting rule and limit it to 3 times per day per user, ensuring each user can receive that bonus only three times per day.
When โOnce in a lifetimeโ is enabled, the โMax number of activities given per periodโ option is not available.
Read more about Automation rules:
Bonus Caps per Brand
We have introduced the Bonus cap configurations at the Brand level. This provides you with better flexibility to setup different caps across your brands in addition to the already existing Label level configuration.
Read more about Bonus Caps:
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