🍁October 2025

New enhancements to Approval queue for Dynamic Rewards

We’ve made several enhancements to the Approval Queue to help operators manage Dynamic Rewards more efficiently. These updates focus on simplifying bulk actions, improving filtering by source, and making it easier to navigate large volumes of bonuses. Here’s what’s new:

Export

We’re introducing a new export option for events linked to Dynamic Rewards. This will allow you to download a simplified file showing which events were triggered, when they occurred, and what values were passed.

This makes it easier to investigate user-level cases and validate reward behavior, helping you troubleshoot faster and more efficiently.

Approve all bonuses in bulk

Now you can instantly approve every matching dynamic bonuses in your search results, without having to manually select them page by page. Previously, you could only select up to 1,000 bonuses per page, but now with a single action you can process all relevant bonuses at once, saving time and streamlining your workflow.

Filter by Journey/Automation

We’ve updated the Approval Queue interface to make it easier to review bonuses by their source. Instead of displaying individual bonuses in a long list, you can now filter results by Campaign or Automation rule using the new “Given by type” field. This lets you focus on one type of bonus source at a time, streamlining the approval process.

Once you select a type, the already existing “Given by” field will automatically adjust to show only relevant filter options. For example, if you choose “Campaign” in the type filter, the “Given by” dropdown will only list campaigns. This makes it faster to locate and approve bonuses linked to a specific journey or rule, without sorting through unrelated entries.

Auto-login with JWT in the email communication

You can now enable secure, token-based authentication for users accessing links in Smartico CRM emails and communications, using JSON Web Tokens (JWT) to ensure privacy and seamless login.

This feature lets you send personalised, time-limited links in messages that automatically log users in - no passwords or credentials exposed. The feature will work in any communication channel.

Enhance both security and user experience with just a few setup steps in your Smartico Back Office.

Read the full implementation guide here

Gamification Widget with Visitor Mode

You can now configure the Gamification Widget to run in Visitor Mode. This allows you to showcase the widget to non-registered visitors, giving them a chance to explore your loyalty setup before signing up.

Read more about:

• Mini-games for visitors here

• Visitor API here

• How to activate the visitor mode here

Manually issue Prize Drop to a user

We’ve introduced a new option that allows you to issue a Prize Drop directly to a specific user from their profile page. Simply select the Prize Drop game type from the ‘Give Mini-game’ menu, define the prize drop template, and set the delivery timeout.