🧠AI Agents

Smartico AI Agents is an intelligent assistant solution that helps users get instant answers to their questions, analyze data, and understand platform features without leaving their workflow.

Built on advanced Large Language Models (LLMs), the AI Agents system provides context-aware responses by accessing your platform's knowledge base and data warehouse.

Agent selection

The AI Agents system currently includes specialized agents designed for different tasks, with two primary agents available:

1. General help Agent - Answers questions about platform features, configurations, and how-to guides

2. Transactions Agent - Analyzes your data, generates charts, makes insights from the data, and provides the possibility to export the raw data

The agents are available to all Smartico clients for all roles except "CRM Support" (see the Permissions system).

The agent usage is limited to 10,000,000 tokens per organization per month and applies to all users in your setup. Based on our estimates, this is sufficient for most organisations to cover daily operational needs. If you need more tokens, please contact your Success Manager

What is a "token"?

Tokens are the basic units of text that Large Language Models (LLMs) process. Instead of understanding full sentences directly, an LLM breaks text into small pieces such as words, parts of words, numbers, or punctuation. Every interaction uses input tokens (the user’s question, instructions, or data descriptions) and output tokens (the generated answer or query).