> For the complete documentation index, see [llms.txt](https://help.smartico.ai/welcome/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.smartico.ai/welcome/products/ai-agents.md).
# AI Agents
The AI Assistant of the Back Office: product and data questions, back-office changes (Beta) and pictures in one chat. The old AI agents stay in the old chat until 30 November 2026.
The [**AI Assistant**](/welcome/products/ai-agents/ai-assistant.md) is the AI chat of the Smartico Back Office. One chat answers questions about the product and about your data, makes changes in the Back Office after your approval (Beta), and makes pictures for your back-office objects. It replaces the separate AI agents of the old chat.
The AI Assistant answers a data question
Open it with the AI button at the bottom right of the Back Office. How to use it: [AI Assistant](/welcome/products/ai-agents/ai-assistant.md).
{% hint style="info" %}
**The old AI chat stays until 30 November 2026.** The **Old chat** link under the AI button opens it, with its agents and your earlier chats. Your old chats are not moved to the AI Assistant.
{% endhint %}
## The agents of the old chat
| Old agent | Where it is now |
| ------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| [Product Expert](/welcome/products/ai-agents/ai-agent-product-expert.md) | [AI Assistant](/welcome/products/ai-agents/ai-assistant.md): product questions |
| [Data Analyst](/welcome/products/ai-agents/ai-agent-data-analyst.md) | [AI Assistant](/welcome/products/ai-agents/ai-assistant.md): data questions, tables, charts and CSV files |
| [Create an image](/welcome/products/ai-agents/ai-agent-create-an-image.md) | The image window of the **Create** button of an image field |
| [Popup Builder](/welcome/products/ai-agents/ai-agent-popups-builder.md) | Retired: [Create a popup with Vibe Studio](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/pop-up#create-a-popup-with-vibe-studio) |
| [Wheel Design Creator](/welcome/products/ai-agents/ai-agent-wheel-design-creator.md) | Retired: [Custom Games](https://help.smartico.ai/welcome/products/vibe-studio/custom-games) in Vibe Studio |
| [Doodle Game Creator](/welcome/products/ai-agents/ai-agent-doodle-game-creator.md) | Retired: [Doodles](https://help.smartico.ai/welcome/products/crm-automation/communication-channels/doodles) in Vibe Studio |
Popups, doodles and wheel designs that you made with the retired agents keep working.
## Who can use it
The **AI agents** of your label (**Label settings**, **AI agents**) decide what the AI Assistant offers:
* **Help:** the AI Assistant itself, with product questions. Without it, the AI Assistant is not shown.
* **Transactions:** data questions, and the back-office tools (Beta).
* **Image Generation:** AI pictures, from the **Create** button of image fields and in a chat.
CRM Admin, CRM Manager and CRM Manager + Engineer get every AI agent of the label. CRM Support gets product questions only; to give them every AI agent of the label, turn on **Give the 'CRM Support' group all AI agents** in **Label settings** (CRM Admins can change it). To add an AI agent to your label, contact your Success Manager.
See also the [Permissions system](/welcome/products/tools-and-guides/back-office-permissions-home-label-and-sso.md).
## Token limit
AI usage is limited to **30,000,000** tokens per organization per month and applies to all users in your setup: the AI Assistant, its pictures and the old AI chat share it. Based on our estimates, this is sufficient for most organizations to cover daily operational needs. If you need more tokens, please contact your Success Manager.
{% hint style="info" %}
What is a "token"?
**Tokens** are the basic units of text that Large Language Models (LLMs) process. Instead of understanding full sentences directly, an LLM breaks text into smaller units, such as words, word parts, numbers, or punctuation. Every interaction uses ***input tokens*** (the user’s question, instructions, or data descriptions) and ***output tokens*** (the generated answer or query). The assistant also uses tokens when it reads your data warehouse and when it makes a picture.
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://help.smartico.ai/welcome/products/ai-agents.md?ask=&goal=
```
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`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
