🧠AI Agents
Smartico AI Agents is an intelligent assistant solution that helps users get instant answers to their questions, analyze data, and understand platform features without leaving their workflow.
Built on advanced Large Language Models (LLMs), the AI Agents system provides context-aware responses by accessing your platform's knowledge base and data warehouse.
The AI Agents system currently includes specialized agents designed for different tasks, with two primary agents available:
Product Expert Agent - Answers questions about platform features, configurations, and how-to guides
Data Analyst Agent - Analyzes your data, generates charts, makes insights from the data, and provides the possibility to export the raw data
Popup Builder Agent - helps to build interactive pop-up templates with no design and HTML/CSS/JavaScript knowledge
The agents are available to all Smartico clients for all roles except "CRM Support" (see the Permissions system).
The agent usage is limited to 10,000,000 tokens per organization per month and applies to all users in your setup. Based on our estimates, this is sufficient for most organisations to cover daily operational needs. If you need more tokens, please contact your Success Manager
What is a "token"?
Tokens are the basic units of text that Large Language Models (LLMs) process. Instead of understanding full sentences directly, an LLM breaks text into small pieces such as words, parts of words, numbers, or punctuation. Every interaction uses input tokens (the user’s question, instructions, or data descriptions) and output tokens (the generated answer or query). The agents that access the Data Warehouse to read your operational data also consume tokens for data processing
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