❄️February 2026

Smartico release notes for February 2026 - covering CRM Automation and Gamification improvements done since the previous release.

New Common Case: Users who have bonus X with status Y

We’ve added a new Common Case template called ‘Users who have bonus X with status Y’.This template lets you segment users who were issued a specific bonus, with the option to filter by both the bonus status and a time period. For example, you can easily target all users who received a bonus in the last 30 days where the bonus status is Redeemed Failed.

BO: 'Users who have bonus X with status Y' template in Common Cases

Read more about Common Case

Clean user PII from the CRM profile

We’ve introduced a new option to permanently delete users’ Personally Identifiable Information (PII) directly from the user profile page. Please note the following important details before using it:

• Role-based access: Available only for users with the CRM Admin role.

• Smartico-only cleanup: The data is removed only from Smartico’s database. To prevent it from being restored, make sure your platform stops sending this user’s data via DB sync, API, or Kafka/RabbitMQ streams.

• Irreversible action: Once deleted, the selected personal data cannot be recovered.

• Account deactivation: The user’s status will be set to DEACTIVATED, and all communication preferences (email, SMS, IVR, push) will be switched to OPTED OUT. Excluded from gamification: The user will be tagged and excluded from all gamification activities.

• Processing time: The deletion is finalized within 24 hours after confirmation.

BO: Clear PII in User profile page

BO: Clear PII confirmation screen

Custom Section with Store items

We’ve added Store as a new type in Custom Sections. You can now create dedicated custom sections that display selected store items independently from the main Store section. This gives you full flexibility to control visibility, segmentation, and timing of the section. For example, you can:

• Create a custom section that displays only Bonus store items

• Make the section visible to a specific user segment

• Schedule it to appear only during a defined time period

BO: Custom section with Store items

Read more about Custom Sections

Raffles in Liquid Custom Section

We’ve added Raffles to the Entity Data available in Liquid Sections. You can now build fully custom Liquid sections and include raffles in them. Allowing you to:

• Display all raffles available to the user

• Highlight a specific raffle

BO: Raffles entity data in Liquid Section

In addition, we’ve introduced Raffle Instance. This allows you to showcase a single raffle within a dedicated block, including:

• All associated draws

• The ability for users to opt in to specific draws directly from the block

GF: Single Raffle in Liquid Section

Read more about Liquid Custom Section

Activity log

We are introducing the Activity Log, where users can easily track every movement of their points, gems, and diamonds. Each entry provides full visibility into gains and losses, including the source of the change, the exact time, and the resulting balance at that moment. This update offers total transparency into how and why users' balances evolve.

Note: To simplify the user experience, any movement from manual adjustments, automation rules, or campaigns will be labeled as Marketing, since these are technical areas that don't have presentation in Gamification mechanics.

GF: Activity Log section

Read more about Activity Log

Raffle: Individual Opt In per Draw

We are adding the ability for you to set up manual opt-in for your Draws. This is an individual setting, which means you can have some Draws running with manual opt-in while others continue to use automatic entry.

Gamification: Opt in for Draws in Raffle

This new functionality allows you to increase user engagement by requiring users to actively join to participate. It is especially effective for recurring draws, where the user's status resets after every Draw run. For example, if you have a recurring daily Draw, the user would need to log in and opt in again each day to confirm their participation and make their accumulated raffle tickets eligible. This ensures that only active users are included in the pool, giving you more control over how your draws are executed.

Read more about the Draw opt-in for Raffles

Redesign of User Search & User Profile header

We are now gradually rolling out a completely overhauled User Search that is faster and more efficient. The interface is now split into two distinct modes to better suit your workflow. You can use Simple Search for quick lookups by ID, username, or current online status, or switch to Advanced Search to use the query builder for more complex requirements.

BO: Basic user profile Search

BO: Advanced user profile Search

We've also redesigned the results table to provide a cleaner, consolidated view of your data. The addition of the Quick Access menu lets you jump directly to frequently used sections like bonuses, communication, and event logs, making it much easier to check or troubleshoot individual user stats on the fly.

BO: The user search result table with Quick access

Perhaps most importantly, you now have the power to fully customize your results data. By navigating to the column settings, you can add a column for any existing property you wish to track. Simply enter the property name to instantly add it, and tailor the result table to your exact specifications.

BO: Add any property as a column to the User search result table

Alongside the search updates, we have also redesigned the user profile header to provide a cleaner, more intuitive view of the most important user statistics. To improve navigation, we have removed the previous clutter of buttons and organized them into logical groups, making it easier to find the specific action you need. We have also introduced a new AI button that utilizes our latest model to provide instant investigative insights, such as analysis of deposits, bets, and other key activities.

BO: Simplified and redesigned User profile header

Smartico AI Agents: Wheel Design Creator

We’ve introduced the Wheel Design Creator Agent, a specialized assistant designed to help you create custom skins for your "Spin the Wheel" minigames instantly. This agent removes the need for manual graphic design by generating all necessary visual elements based on your specific requirements or brand identity.

Key capabilities include:

• Reference-Based Generation: Simply attach a screenshot of your website or marketing materials, and the agent will match the design style for your wheel.

• Live Preview & Iteration: Switch between mobile and desktop views or different sector numbers to see the design in action. If a specific element isn't perfect, you can re-generate individual resources on the fly.

• Seamless Integration: Once you are happy with the design, click "Publish" to create a template that can be immediately applied to your Mini-game logic and prize configurations.

Read more about the Wheel Design Creator here

Puzzle template in Liquid Sections

We’ve introduced a new Puzzle template in Liquid Sections. This template lets you create a puzzle in which each piece (image) is revealed as players complete specific badges. Once all the defined badges are completed, the full puzzle image is revealed. The Puzzle template can be found under Custom Sections → Liquid section type. To set up a puzzle, you first need to create the required badges and prepare the images to use as puzzle pieces.

Read more about Liquid Sections.