❄️February 2023
Smartico release notes for February 2023 - covering CRM Automation and Gamification improvements done since the previous release.
CRM Automation
Inbox message with rich body
Overview
Inbox is a separate communication channel similar in functionality to Facebook notifications.
From the end-user perspective, it allows users to view and manage all their notifications in one place. It acts as a centralized hub for all notifications, making it easier for users to stay informed about the latest updates and interactions on your platform.
"Inbox communication channel" is enabled for any setup with CRM Automation. This is including the possibility to send "simple" inbox messages, and the end-user is able to see them as part of the Gamification widget.
"Inbox widget" is additional is an additional feature that needs to be enabled on your setup. It provides additional possibilities to:
Send notifications with rich content with the support of HTML
Displaying notifications in a separate widget independent from the Gamification widget
Possibility to get real-time updates about the count of unread messages per user
All setups are limited to 1 million notification messages per month by default.
Please contact your account manager for more details.
The Inbox can be accessed from the main Gamification widget or by clicking on the bell/envelope icon that you can place on the front end of your platform. Once you click on the bell icon, the Inbox widget will appear, displaying all the latest notifications.
Users can interact with notifications by adding them to their favorites, expanding a notification if it has additional details, or marking all notifications as read.
Inbox template
From the operator's perspective, every notification can have the following attributes
Title - a short subject for the notification
Body - a short presentation of the notification
Rich body - is an extended presentation of the notification with support of the HTML formatting
Icon - for the visual representation of the inbox notification
Deep link or URL - to direct the user when he is clicking on the inbox
There are 2 types of notification messages that are behaving in different ways:
Simple inbox - has only a title, a short description, and an icon. Clicking on such a message will navigate the user to a specified deep link or to a URL.
Inbox message with a rich body - has an additional rich body, clicking on the such message will open the Inbox widget with the latest notification in focus and with an expanded rich body. Deep links or URLs for this type of notification should be set inside the HTML of the rich body.
There is a set of additional configurations for the Inbox notifications:
For how long the inbox message will stay on the screen when sent to the user, the default value is 7 seconds and can be adjusted for each inbox template
For how long inbox message will stay in the notification center of the user, the default value is 30 days and can be adjusted for each inbox template
For the "Inbox widget", you can define how it can be closed - either by clicking on the "X" icon inside the inbox widget or, additionally by clicking outside of the widget
Inbox message lifecycle
There are following lifecycle stages of inbox message
The message is created as part of the Journey or Scheduled campaign
If the user is online, it will be delivered to him, otherwise, it will stay in the delivery pool for the period specified by the operator (20 seconds by default)
When a message is delivered to the end user when he is online, it's shown in the presentation of "Simple inbox message" in the bottom right corner of the screen. At this moment the "impression" of the message will be recorded.
If the message is defined as "Simple" then clicking on it, will lead the user to the Deep Link or URL defined in the template.
If the message has a rich body, then clicking on it, will open the Inbox widget with the message in focus.
The "read" status of the message will be set when the user is clicking on the message, no matter if the message is defined with a rich body or without.
Caps impact
You can have user-level and global-level caps configured for the Inbox messages.
If they are set up and reached, then the "Simple inbox message" will not be shown to the end-user, but the message will be still available in the history of the inbox for a particular user.
Technical integration
For the technical details related to the integration of the Inbox widget, please refer to the Extended integration article.
Smartico.ai Notification Center
This month we also introduced the Smartico.ai notification center, your go-to destination for staying up-to-date on all the latest developments with our platform.
Our notification center is designed to keep you informed about new features and functionality, major platform changes, and updates that can help you optimize your user experience. We know that staying informed about all of these changes is important to you, and we want to make sure you have access to the information you need when you need it.
In this notification center, you'll find a wealth of information at your fingertips, including release notes that detail the latest improvements and fixes, technical notifications that explain how to use certain features or troubleshoot common issues, and operational reminders that keep you informed about upcoming maintenance and downtime.
Execution and change history added to Automation Rules
We added the possibility to search for Automation rule executions for certain periods of time and per user:
It's possible to also download the list of desired executions:
You can also review the change history section which captures all the changes that have been happening with the automation rule from the creation of it, with timestamps and who made the changes:
Possibility of choosing to either respect or ignore the User/Global CAPs on a campaign level
It's now possible to choose to either respect or ignore the User/Global CAPs on a campaign level. That way you can make sure that users won't miss an important message due to the spam prevention functionality. The option is available for all communication channels - email, SMS, popup, push, inbox ets
Sending communications in a specific hour according to UTC time zone
You can now plan out communication send outs not only in the user time zone but also in UTC. Simply pick the option from the "Allowed communication hours" section when adding communication assets to your flows.
Campaign search engine enriched with control group filter
We added an additional filter in the campaign user search engine. You can now filter users by their participation in control group:
Cloning label tags - extended functionality
We added the possibility to clone label tags with their variations. You can choose whether to clone the variations from the slider:
CRM - Pin users
You can pin any user you want from the CRM user search section in order to find and access them easier during your daily activities:
Once pinned, the user/s will appear under the User search arrow in the left menu:
Gamification
MatchX - what other users are betting on
Help your players with making a decision in MatchX game. In the MatchX sports game, you can show the indicator of what other players are betting on:
Show the user preferences of prediction between Home, Away, and Draw. The information is based on the odds and gives very high-level guidelines for the players without showing real odds:
Choose your nickname in the widget can now also be turned off
You can now choose whether or not to give your players the possibility to change their nickname in the gamification widget:
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