> For the complete documentation index, see [llms.txt](https://help.smartico.ai/welcome/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.smartico.ai/welcome/products/tools-and-guides/override-translations-on-label-brand-level.md).

# Override translations on Label/Brand Level

As part of the widget configuration, you can access all translations used in the Smartico Gamification widget. A full list of the translations is available in Smartico BackOffice in the **Tools tab -> Translation \ Values** section.

<div data-with-frame="true"><figure><img src="https://77049817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfS5hl0PiysHtKAKMsQTe%2Fuploads%2FGTF4SffseVFlwba3p1Xq%2F28332e86d8-crop-1-2886acd6-c27bec.png?alt=media" alt=""><figcaption><p>Example of Translation Values section</p></figcaption></figure></div>

You can override translations on the Label or Brand level by creating distinct Translation Sets. From the available **Translation Values** in the Tools tab, you have the flexibility to customize the phrases to your preference.

**How to override translations:**

1. Go to **Translation \ Sets** in the Tools tab
2. Create a Translation Set

<div data-with-frame="true"><figure><img src="https://77049817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfS5hl0PiysHtKAKMsQTe%2Fuploads%2FacHA0RKKYN4n920m1t5U%2Fd521055d35-shot-2-ceef54d4-bccff3.png?alt=media" alt=""><figcaption><p>Tools → Translation \ Sets: 1 — the Translation \ Sets menu, 2 — Create (Create First when the label has no set yet)</p></figcaption></figure></div>

3. Go to **Translation \ Values** in the Tools tab and select the newly created Translation Set in the **Set** filter at the top

<div data-with-frame="true"><figure><img src="https://77049817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfS5hl0PiysHtKAKMsQTe%2Fuploads%2F3Nmec6M07VM4YXQE9aWZ%2F0cb0b930f2-crop-3-a8eb17b8-e939b3.png?alt=media" alt=""><figcaption></figcaption></figure></div>

4. Change the phrases you want to adjust

<div data-with-frame="true"><figure><img src="https://77049817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfS5hl0PiysHtKAKMsQTe%2Fuploads%2FgObL9ybtq0zvrcfhZNo8%2Fe83babab6b-crop-4-b66899a0-204bf7.png?alt=media" alt=""><figcaption></figcaption></figure></div>

5. Assign the Translation Set to your Label or Brand:
   * **For the entire Label:** Go to **Label tab -> Label, settings** and, in the **System settings** → **General** section, select the Translation Set in the **Translation set** field.
   * **For a specific Brand:** Go to **Label tab -> Brands**, edit the target brand, and select the Translation Set in the **Translation set** field.

<div data-with-frame="true"><figure><img src="https://77049817-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FfS5hl0PiysHtKAKMsQTe%2Fuploads%2FqTIBXG63uvTkV6PmZThD%2F49f1ff5fdb-shot-5-f1144511-0c9f1c.png?alt=media" alt=""><figcaption><p>Label → Brands → open a brand, General tab: 1 — Translation set</p></figcaption></figure></div>

{% hint style="info" %}
**Note:**

* In cases where no Translation Set is set up for a specific brand, the system will use the Translation Set defined on the Label level.
* If translation on the Label level is not defined it will use the default translation keys that Smartico is offering.
  {% endhint %}

### Related guides

* To learn more about configuring multi-brand setups and brand-specific assets, see [Multi-brands support](/welcome/products/tools-and-guides/multi-brands-support.md).
* For inserting dynamic localized snippets into communication templates and gamification text, see [Label tags](/welcome/products/tools-and-guides/label-tags.md).

### FAQ

**Where do I translate mission names, store items, badges, or mini-game titles?**

Translation Sets in **Translation \ Values** manage static UI strings (such as button labels, navigation tabs, and system headers). Dynamic gamification content (such as mission titles and descriptions, shop item names, badge names, and tournament rules) is translated directly within the respective item editor in the BackOffice.

**What happens if a phrase is not translated in the player's language?**

The system resolves translations in priority order: Brand Translation Set -> Label Translation Set -> Smartico Default translations. If a translation for the player's language does not exist at any level, the widget automatically falls back to English (EN).

**Why are my translation updates not appearing immediately in the live widget?**

Translations are cached on both the server and client to ensure fast widget loading. Updates typically reflect within 1 to 2 minutes for active players. If testing in a visitor or incognito session, refresh the page or restart the session to bypass the local cache.

This applies to changes of phrases in **Translation \ Values**. When you only assign a different Translation Set to a label or brand, the widget can keep showing the old phrases for up to 6 hours. To apply it sooner, save any phrase in **Translation \ Values** after you assign the set.


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