◼️Override translations on Label/Brand Level

As part of the widget configuration, you can access all translations used in the Smartico Gamification widget. A full list of the translations is available in Smartico BackOffice in the Tools tab -> Translation \ Values section.

Example of Translation Values section

You can override translations on the Label or Brand level by creating distinct Translation Sets. From the available Translation Values in the Tools tab, you have the flexibility to customize the phrases to your preference.

How to override translations:

1. Go to Translation Sets in the Tools tab

2. Create a Translation Set

1. Go to Translation Values in the Tools tab and select the newly created Translation Set in the top filters

1. Change the phrases you want to adjust

1. Assign the Translation Set to your Label or Brand:

   • For the entire Label: Go to Label tab -> Settings (under General) or Label tab -> Labels, edit your label, and select the Translation Set in the Translation set field.

   • For a specific Brand: Go to Label tab -> Brands, edit the target brand, and select the Translation Set in the Translation set field.

Note:

• In cases where no Translation Set is set up for a specific brand, the system will use the Translation Set defined on the Label level.

• If translation on the Label level is not defined it will use the default translation keys that Smartico is offering.

Related guides

• To learn more about configuring multi-brand setups and brand-specific assets, see Multi-brands support.

• For inserting dynamic localized snippets into communication templates and gamification text, see Label tags.

FAQ

Where do I translate mission names, store items, badges, or mini-game titles?

Translation Sets in Translation \ Values manage static UI strings (such as button labels, navigation tabs, and system headers). Dynamic gamification content (such as mission titles and descriptions, shop item names, badge names, and tournament rules) is translated directly within the respective item editor in the BackOffice.

What happens if a phrase is not translated in the player's language?

The system resolves translations in priority order: Brand Translation Set -> Label Translation Set -> Smartico Default translations. If a translation for the player's language does not exist at any level, the widget automatically falls back to English (EN).

Why are my translation updates not appearing immediately in the live widget?

Translations are cached on both the server and client to ensure fast widget loading. Updates typically reflect within 1 to 2 minutes for active players. If testing in a visitor or incognito session, refresh the page or restart the session to bypass the local cache.