> For the complete documentation index, see [llms.txt](https://help.smartico.ai/welcome/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.smartico.ai/welcome/products/tools-and-guides/faqs.md).

# FAQs

This section contains answers to frequently asked questions about configuring, managing, and troubleshooting Smartico features. Browse through the specific topic categories below:

* [**FAQ: Bonuses**](/welcome/products/tools-and-guides/faqs/faq-bonuses.md): Common questions about troubleshooting failed bonus deliveries and retries, bonus safety caps, the difference between Smartico and platform bonus statuses, and tracking of free spins and wagering.
* [**FAQ: CRM Automation**](/welcome/products/tools-and-guides/faqs/faq-crm-automation.md): Questions regarding journeys, campaigns, automation rules, communication channels (Email, SMS, Push, Inbox, Popups), delivery tracking, and player targeting.
* [**FAQ: Data Studio & Reports**](/welcome/products/tools-and-guides/faqs/faq-data-studio-and-reports.md): Guidance on analyzing communication fail rates, exporting tables to CSV and Excel, row limits and the Grand Total row, blank or "undefined" values, estimated (≈) metrics, and exporting raw player-level data.
* [**FAQ: Gamification**](/welcome/products/tools-and-guides/faqs/faq-gamification.md): Information about the public user name, widget language, store item order, deep links, games missing from selectors, recurring missions, tournaments and leaderboards, embedding mini-games (Spin the Wheel, MatchX), and points balance changes.
* [**FAQ: Other topics**](/welcome/products/tools-and-guides/faqs/faq-other-topics.md): Answers concerning Back Office login: Two-Factor Authentication (2FA), account lockouts, and Single Sign-On (SSO).

You can also use the search bar or the in-app AI Assistant in the Back Office to quickly find relevant answers across all FAQ sections and academy guides. If you require assistance beyond the documentation, refer to the [Support Scope](/welcome/products/tools-and-guides/support-scope.md) guide.


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