> For the complete documentation index, see [llms.txt](https://help.smartico.ai/welcome/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.smartico.ai/welcome/products/release-notes/september-2026.md). # September 2026 Smartico release notes for September 2026 - covering CRM Automation and Gamification improvements done since the previous release. ### Change Activity Connection Types in Flow Builder We have introduced the ability to easily change connection types between activities in the Flow Builder of Campaigns. To update a connection, click on the existing connection label between activities to open the selection window and simply select your desired connection type. The flow will instantly update and save automatically.

BO: Example of changing connection types between Activities

### New operator in Query builder: ‘Has only’ We have added a new condition operator called `has only` in the query builder for array properties. This operator contains only selected events (1 or more) with 0 external events. For example it can be used when you want to reward players for betting on specific matches, leagues, or tournaments (e.g. "Bet on Champions League quarter-finals"), giving them the freedom to bet on any single match or combo, while ensuring unapproved matches cannot be added to meet wagering requirements.

BO: 'Has only' operator in query builder

Read more about [Query Builder](https://help.smartico.ai/welcome/products/crm-automation/segmentation/query-builder) ### Goalscorer - New Custom game in Vibe Studio We’ve introduced a new Custom Game called Goalscorer, built on our standard Giftbox mechanics where the final prize determines the outcome animation.

Gameplay Overview: * **Objective**: Players drag back to take penalty shots and must score 2 goals out of 3 attempts against the goalkeeper to win. * **Winning Outcome**: If the round outcome includes a prize, the player scores 2 goals to reveal the reward. * **No-Prize Outcome**: If the round outcome includes a "No Prize" type, the goalkeeper saves enough shots to prevent the player from reaching the 2-goal target. {% hint style="info" %} **Note**: Both prize and "No-Prize" outcomes trigger a minigame win event as Giftbox mechanics treat all finished rounds as completed plays. {% endhint %} Replace your standard Giftbox experience with Goal Keeper by turning on the 'Use Custom Game' toggle and selecting the Goal Keeper global template from Vibe Studio. Read more about [Custom Games](https://help.smartico.ai/welcome/products/vibe-studio/custom-games) ### Second Activity in Automation Rules We’ve introduced a Second Activity option in both Realtime Automation Rules and Scheduled Automation Rules, allowing you to configure and issue two activities from a single rule. The second activity is optional, so you can choose whether to use it. When configured, both activities are issued each time the Automation Rule is triggered. The activities are executed sequentially - the second activity is executed only after the first activity has been completed.

Read more about [Automation Rules](https://help.smartico.ai/welcome/products/crm-automation/automation-rules) ### Support Negative Results in Dynamic Reward Formulas We’ve have added a new configuration field "**Allow negative result (deduct from balance)**" to Dynamic Reward formulas setup that allows the process and issue of negative calculation results for the Points / Gems / Diamonds amount result type.

BO: Allow negative result setting in Formula for Dynamic Rewards

The new field can be toggled between the following options: * Enabled (Yes): Negative calculation results are evaluated against the minimum threshold using their absolute value, shown as *Ready to issue* in the approval queue, and deducted from the user's balance upon approval. * Disabled (No): All negative values are treated as invalid, and only positive results are processed. {% hint style="info" %} **Note**: When "Allow negative result" is enabled the "Min allowed Points / Gems / Diamonds amount" sets the minimum required threshold for formula calculations, where results with an **absolute value** lower than this limit are treated as invalid. {% endhint %} Read more about [Dynamic Points, Gems or Diamonds](https://help.smartico.ai/welcome/products/general-concepts/dynamic-rewards#dynamic-points-gems-or-diamonds) ### Control Clan Switching for Users We’ve introduced a new setting that lets you control whether players can switch clans on the Gamification. To set it up, go to Label settings → Clans and adjust the "**Control user capability to switch clans**" toggle.

BO: Label settings - 'Control user capability to switch clans' toggle

When configured: * Disabled State: The clan switching button is hidden in the Gamification, preventing players from changing clans themselves. * Enabled State: Players can change clans directly in the Gamification (default behavior). {% hint style="info" %} **Note**: You retain manual clan-assignment capabilities via the BO at all times, regardless of whether this setting is enabled or disabled. {% endhint %}

Gamification: When switching is disabled, the user can only observe other clans. The switch button is unavailable.

Read more about [Clan Switching Rules](https://help.smartico.ai/welcome/products/gamification-basics/tournaments/clans-and-clan-tournaments#clan-switching-rules) ### Lootbox Cards in Vibe Studio A new global Lootbox Cards template is now available in Vibe Studio. Make your Lootbox experience truly yours! Customize its UI directly in Vibe Studio and tailor the look and feel to match your brand. {% hint style="info" %} **Note:** To create a Custom Lootbox, use the original Lootbox template and select your Custom Game from there. Do not use the Custom Mini-game template. {% endhint %}

Read more about [Custom Games](https://help.smartico.ai/welcome/products/vibe-studio/custom-games) ### Restricted Properties for BO Users We’ve introduced Restricted properties for BO users. You can now choose, per user and per label, which user properties a BO user can’t see in Users search or export (e.g. `user_email`, `user_phone`, `user_first_name`, etc.). All other data stays available, so your team can **export and analyze player data without access to personal details**.

BO: Restricted properties in Permissions for BO users

To set it up, go to Label → BO users, open the user, edit the label on the Permissions tab and select the properties in the new Restricted properties field. For a user with restricted properties: * Users search: restricted properties can’t be added as columns and are not shown in the grid or in the export. * Segment export: restricted properties are not offered. Existing and recurring exports still run and are delivered without those columns. * Other exports: columns with restricted properties are removed from the file - for example in Bonus history, the Dynamic Rewards approval queue, Campaign users and Communications. * Exports History: files that contain a restricted property show ‘Not available’ and can’t be downloaded. {% hint style="info" %} **Notes:** * System properties that identify the user, brand and label - `user_ext_id`, `user_ext_id_clean`, `user_id`, `label_id`, `core_sm_brand_id` and `ext_brand_id` - can’t be restricted, as every export needs them. * Users can’t change their own restricted properties. * Restricted properties apply to exports and Users search only. They don’t hide data on the user profile or in other screens. * Email and phone export now follow the Label setting ‘Allow export of emails & phone numbers as part of the segment’ in all exports, not only in segment export. {% endhint %} ### Preventing Overlapping Batches in Scheduled Campaigns & Automation Rules We’re changing the behavior of Scheduled Campaigns and Scheduled Automation Rules to prevent overlapping batch executions. Previously, multiple batches could be active at the same time; with this change, a new batch will not start if the previous batch is still running, and the scheduled run will be skipped. We’ve also introduced the 'Not started runs' metric in the Batches tab to show how many scheduled runs were skipped due to an active previous batch. {% hint style="info" %} **Note:** This is an ongoing rollout that started gradually on **17.09.2026** and is expected to continue over the next two weeks. You may therefore notice this behavior change being introduced gradually during this period. {% endhint %}

Read more [here](https://help.smartico.ai/welcome/products/crm-automation/campaigns-vs-automation-rules) ### ‘Hourly’ option in Scheduled Automation Rules We’ve introduced a new ‘Hourly’ scheduling option for Scheduled Automation Rules. The option is controlled by a new Label setting, Enable ‘Hourly’ schedule in Scheduled Automation Rules, which is disabled by default, keeping the Hourly option hidden. Once enabled, you can schedule an Automation Rule to run every hour or at longer intervals, such as every 3 hours. {% hint style="info" %} **Note:** To enable the Hourly option, please contact your Success Manager. {% endhint %}

BO: Hourly option in Scheduled Automation Rules

Read more about [Automation Rules](https://help.smartico.ai/welcome/products/crm-automation/automation-rules) ### Dynamic Rewards: "Previous full hour" Dynamic Rewards in Automation Rules, Campaigns, and Missions now support a new period option: **“Previous full hour”**. Instead of looking back a rolling 60 minutes from the exact second an activity triggers (e.g., from 14:13:25 back to 13:13:25), "Previous full hour" snaps the evaluation window strictly to the most recent complete clock hour (from HH:00:00 to HH:59:59).

BO: "Previous full hour" in Automation Rule

Read more about [Dynamic Rewards](https://help.smartico.ai/welcome/products/general-concepts/dynamic-rewards) ### Recommended Sport Bet Amount We have introduced a **Recommended Sport Bet Amount** - a personal sport bet amount calculated for each player. It works alongside the existing Recommended Casino Bet and Recommended Deposit amounts.

Read more about [Recommended Bet and Deposit Amounts](https://help.smartico.ai/welcome/products/ai-models/recommended-bet-and-deposit-amounts) ### React Native Demo App - Build a fully native Smartico UI We have released the **Smartico React Native demo app** - a complete, open-source reference application showing how to build a **fully custom, native gamification UI** on top of the Smartico API.

Nothing on screen is a hosted widget or a wrapped web page: missions, tournaments, raffles, jackpots, levels, leaderboard, and inbox are all ordinary React Native screens, styled by the operator and fed by Smartico API calls. Smartico is the backend; the entire look and feel belongs to your brand. The demo covers the full integration surface: * **Session & identity**: social login (Google / Facebook), session restore, identify with a hashed user ID, and live user properties pushed over the socket. * **Native gamification screens**: missions and badges with opt-in and reward claim, tournaments with live leaderboards and registration, raffles with draws and prize claim, jackpots, levels and VIP progress, leaderboard, inbox with read/favourite/delete, and avatars including AI avatar generation. * **Engagement and routing**: engagement popups, deep links (`dp:`) bound to native screens, and push notifications with full lifecycle analytics - delivered, impressions, and actions, including a tap that cold-starts the app. * **Three rendering tiers**: choose per surface between a native screen, an in-app WebView (mini-games, popups), or the hosted page in the phone browser. Anything you later build natively takes over automatically. Read more in the [React Native demo repository](https://github.com/smarticoai/react-native-demo) and the [Smartico Public API documentation](https://github.com/smarticoai/public-api) ### New Common Case - Users who submitted X data in Forms We have introduced a new Common Case template: **Users who submitted X data in Forms**. This template allows you to segment users based on their specific responses across form fields - including submitted text, numeric values or ranges, date ranges, checkboxes, and selected options.

Read more about [Common Cases](https://help.smartico.ai/welcome/products/crm-automation/segmentation/common-cases-segments) ### New Common Case - Users who received Resource X from Campaign Y We have introduced a new Common Case template: **Users who received Resource X from Campaign Y**. This allows you to segment users who received a specific communication resource - such as SMS, Email, Push notification, or others - from a specific Campaign. You can also define a Time back period to limit the results to a specific timeframe, such as users who received the resource within the last 10 days.

Read more about [Common Cases](https://help.smartico.ai/welcome/products/crm-automation/segmentation/common-cases-segments) ### Gem Rush - New Custom game in Vibe Studio We’ve introduced a new Custom Game called **Gem Rush**, built using Treasure Hunt mechanics, including its modifiers and reward accumulation logic. You can now easily replace the standard Treasure Hunt experience with Gem Rush by enabling the '**Use Custom Game'** toggle and selecting the Gem Rush global template from Vibe Studio.

Read more about [Custom Games](https://help.smartico.ai/welcome/products/vibe-studio/custom-games) ### Lootbox in Vibe Studio You can now create a Custom Lootbox using Vibe Studio. We’ve introduced a new global Lootbox template that allows you to customize the Lootbox UI directly in Vibe Studio, giving you greater flexibility to adapt its look and feel to your brand. {% hint style="info" %} **Note:** To create a Custom Lootbox, use the original Lootbox template and select your Custom Game from there. Do not use the Custom Mini-game template. {% endhint %}

Read more about [Custom Games](https://help.smartico.ai/welcome/products/vibe-studio/custom-games) ### ‘Use Custom Game’ in Mini-games We’ve introduced a new **Use Custom Game** option that allows you to replace the standard skin of any mini-game with a Custom Game from Vibe Studio, without creating a separate Custom Mini-game template. The **Use Custom Game** toggle is available for all mini-game types and is disabled by default. When enabled, the Skin option is replaced with a Custom Game selector, allowing you to choose a Custom Game template created in Vibe Studio. {% hint style="info" %} **Important:** When selecting a Custom Game, make sure it uses the same mechanics as the original mini-game. For example, if you are configuring a Loyalty Wheel and select a Custom Game based on Voyager mechanics, the game will not work correctly. The Custom Game must use the mechanics of the mini-game it is replacing. {% endhint %}

Along with the new toggle, we’ve also released a **global Custom Lootbox template**. You can now customize the Lootbox UI directly in Vibe Studio, giving you more flexibility to adapt its look and feel to your brand.

Read more about [Custom Games](https://help.smartico.ai/welcome/products/vibe-studio/custom-games) ### HTML change log for Emails We have enhanced Email History with a complete **HTML change log viewer**, enabling you to audit and compare template edits with ease.

BO: HTML change log viewer in Email's history

* **Viewing Modes**: Switch effortlessly between "**Side by Side"** and "**Inline"** views using the toggle in the top-right corner to suit your reviewing style.

BO: Example of "**Side by Side"** and "**Inline"** views

* **Line & Character-Level Differences**: Clear color coding highlights added lines (green) and removed lines (red), complete with inline contrast highlighting to pinpoint modified text or code attributes instantly.

BO: Example of the color highlights indicating code changes

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