🌷May 2026

Smartico release notes for May 2026 - covering CRM Automation and Gamification improvements done since the previous release.

Claim expiration in Missions

We’ve introduced the ability to set explicit expiration dates for mission claim rewards. While the default claim period remains 6 months, you can now customize exactly how long players have to collect their rewards. Choose between:

Relative Period: Define a set duration (e.g., 10 days) after mission completion.
Fixed Date & Time: Set a specific deadline (e.g., May 1, 2026, at 00:00 UTC+3) with full time zone support.

Clans & Clan Tournaments

We’re happy to share our newest feature: Clans. This update transforms the tournament experience from a solo endeavor into a high-stakes team competition. By allowing users to form communities, share a common identity, and battle toward collective goals, you can now drive deeper engagement, foster long-term loyalty, and create a truly social competitive ecosystem within your brand.

Team Glory & Individual Achievement

Your users can now join Clans to compete in specific Clan Tournaments. Success in these events is driven by two parallel layers of competition:

Clan Leaderboards: Every participating member contributes to a collective total score for the entire Clan within a tournament. The higher the Clan’s final position on the leaderboard, the greater the rewards for its members.
Internal Rankings: While fighting for their Clan, users also compete against their own teammates for the top rank based on their personal score accumulation. The higher they rank within their specific Clan, the better their individual prizes will be.

The Clan Hub

The dedicated Clan section serves as the central command center for your users. It tracks Clan availability, current membership counts, and entry fees. Most importantly, it displays the Global Rating.

Rating Points: These are accumulated from every finalized tournament run.
Scoring Logic: Points are awarded based on rank placement using an ascending system, where the lowest total rating signifies the highest-placed Clan in the world.

Introducing Dynamic Prizes

To give you ultimate control over your reward economy, we are introducing Dynamic Prizes. You can now define specific rank ranges and choose between two distribution methods:

Equally Split: The prize pool is divided evenly among all qualifying users in that range.
Based on Score: Rewards are scaled in proportion to individual performance. This weighted distribution incentivizes users to keep playing for a higher score until the very last second of the tournament.

Read more about Clans & Clan Tournaments

Raffles Dashboard

We have launched a new Raffles Dashboard (available under Reports › Gamification › "Raffles"), a centralized tool designed to give you a definitive statistical and analytical overview of your Raffles-related KPIs. This new tool is backed by the AI Analysis functionality and allows you to achieve the following:

Behavioral Uplift: Compare daily bet and deposit metrics between active and non-active days to quantify raffle ROI.
Budget Auditing: Track performance metrics (participants, wins, tickets) and cross-reference indicative setup costs against actual prize expenses.
Distribution Insights: Monitor ticket trends, identify top issuance channels, and analyze participant RFM segments.
Targeted Marketing: Track user-level claim behavior, RFM segments, and Value Scores to identify and trigger campaigns for high-claiming clients.

Minimum prizes to collect in Voyager

We’ve introduced a new setting for the Voyager game called “Min. number of prizes that can be collected.” This setting works together with “Max. number of prizes that can be collected” and allows you to define a range for the number of prizes players must collect during a game session. It also helps prevent scenarios where players can finish the game too quickly by receiving a very low target number of prizes to collect (e.g. 2 prizes). Example:

Min. number of prizes to collect = 5
Max. number of prizes to collect = 15

In this case, each time a player starts the game, a random target number between 5 and 15 will be generated. Players will always need to collect at least 5 prizes and at most 15 prizes.

JS function for Gems & Diamonds

Previously available only for Points, you can now use custom JavaScript functions to dynamically determine the amounts for Gems and Diamonds. This is supported for both adding and deducting Gems and Diamonds and you can use it across both Campaign Journeys and Automation Rules.

With basic JavaScript knowledge, you will be able to calculate currency amounts based on specific event data or user states, and use the built-in testing environment to safely verify your results before going live.

Read more about the Activity of adding Points/Gems/Diamond

Control mission tabs visibility

You can now control which tabs are displayed in the Missions section of the GF Widget. A new Label Setting called 'Mission Tabs Options' has been added. By default, all tabs are visible, but you can choose between the following options:

Show all tabs
Show only the Overview tab
Show Available, Locked, Completed, and Missed tabs

Note: The Missed tab is not fully controlled by this setting. If there are missions with time restrictions, the Missed tab will still be displayed automatically.

New skins for Coin Flip game

We’ve added 3 brand-new skins for the Coin Flip mini-game, bringing even more variety and visual excitement to the player experience:

Mayan Temple
Beach Party
Soccer Cup

Each skin comes with its own unique theme and atmosphere, helping you create more engaging and seasonal gamification experiences for your players.

Find more skins for Coin Flip here

AI-Generated team jerseys for Match X

You can now generate AI-powered team jerseys for soccer matches in Match X. The feature allows you to create a custom team shirt for a specific soccer team and regenerate the image if needed.

This option is available only for:

Soccer matches
Manually created matches

The setting can be found in the Match Details section.

Note: You must ensure that any uploaded or AI-generated team jerseys, logos, names, or branded assets comply with applicable copyright, trademark, and licensing regulations.

New Common Case: Users who didn't change level in the last X days

We’ve added a new Common Case template called ‘Users who didn't change level in the last X days’. This template lets you segment users who didn’t change their level for a specific period of time. You can also specify the level from which the player did not progress to the next level (includes downgraded players). For example, players who reached Level 3 but never advanced to Level 4. This also includes players who were later downgraded and are no longer on Level 3.

Dynamic Rewards in Missions

We have added Dynamic Rewards to Missions. You can now assign Dynamic Bonus, Dynamic Points, or Dynamic Gems and Diamonds as rewards for all types of missions. To configure a dynamic reward, select the dynamic formula and define the time period from which transactions will be included in the calculation.

The available calculation periods are:

Time between first progress and completion
Fixed dates
Time back period
Relative period with time zone

AI Analysis on the Smartico Reports

We are introducing a new functionality for our Reporting Portfolio - AI Analysis.

Using an embedded AI Engine, this functionality will:

Explain how to best interpret the data, shown in the reports
Suggest the Action Items that should be taken towards business optimization.

The AI Analysis will adjust itself when filters are applied to the Report (and the analysis is refreshed), providing the most relevant insights for the presented scenario.

The AI Agent has already been added to some of the reports (including the entire batch of My Business Reports), and in the upcoming days it will be added to more reports.

Last updated 26 days ago

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