🌞July 2026

Smartico release notes for July 2026 - covering CRM Automation and Gamification improvements done since the previous release.

Early VIP Detection AI Model

We're introducing Early VIP Detection — a model that identifies high-value players early, before their value is visible from deposits alone.

Early VIP Detection flags new depositors whose early behaviour resembles players who went on to become VIPs. Every first-time depositor is scored across their first 14 days.

Scoring is calibrated per brand and brand-relative — "high potential" means high against that brand's own players, not a generic benchmark. The model is precision-first: fewer, higher-confidence flags instead of noisy volume.

Outputs are delivered straight into the CRM as the early_vip_flag and tier bands (D0 Watch, Watch, Probable, Strong), available in the player panel and for use in segmentation, journeys, missions, and host queues — so your team can reach the right players while it still matters.

Early VIP Detection is activated on request. Once enabled for a label, the model scores the brands within it, and the flag and tiers become live for use.

Auto resolve rounds and season for Match X and Quiz

We’ve introduced a new Auto Resolve Date option for Match X and Quiz, allowing you to automatically resolve a round or an entire season at a specified time. The new setting, “Auto Resolve Date (UTC)”, is available in the Round Settings and, when Seasonal Ranking is enabled, at the Template level for the entire season. Once the configured date and time are reached, the round or season will be automatically resolved and prizes will be awarded. By default, the setting is left empty, meaning rounds and seasons must be resolved manually.

Note: Auto Resolve for a round will only be triggered once all matches in that round have been resolved. Similarly, Auto Resolve for a season will only occur once all rounds in the season have been resolved.