❄️February 2026

Smartico release notes for February 2026 - covering CRM Automation and Gamification improvements done since the previous release.

Smartico API support in Liquid Sections

You can now access the Smartico API directly within Liquid Custom Sections. This allows you to build a fully customized UI for gamification features such as mini-games, missions, badges, tournaments, and in-store items. By leveraging the API within your Liquid code, you have complete creative control over how these features are presented and integrated into your site.

Create a campaign from a template

We’ve introduced campaign templates, so you can now create both marketing and operational campaigns from pre-defined templates - for real-time and scheduled campaigns. You’ll find this under Campaigns → Create → Create Campaign from template.

Pick a template, name your campaign, choose a segment, and replace the placeholder content in the flow (e.g., swap the generic email with your own). Once everything is customized, you’re ready to activate the campaign.

Emails preview

We’re excited to introduce our new Email Preview functionality. You can now test your templates across a vast range of email clients on different operating systems, browsers, and devices before you hit send.

Now you don’t need to guess how your layout holds up in Outlook or Yahoo. This tool ensures your message remains pixel-perfect, catching compatibility issues and checking how Dark Mode affects your text and banners.

Activity period for scoring formula in Tournaments

We’ve added an Activity Period option to tournament scoring formulas. It’s disabled by default. When enabled, you can set start and end dates, and the formula will be applied only within that time window. Any actions made outside the selected period won’t count; players will not be able to progress in the tournament and earn points.

Lock answers after submission in the Quiz

We’ve added a new Quiz setting that lets you control whether players can change their answers after submitting. The option is called ‘Allow editing of answers’ and is available in the Quiz round configuration. When disabled, players can’t edit their answers after submission. This is configured per round, so you can have some rounds where editing is allowed and others where answers are locked.

Set a default Gateway

We’ve added a new option to set a default gateway for Email, Instant Messages, and IVR. This option is disabled by default. When enabled, the selected gateway will be automatically preselected whenever you add the corresponding channel (Email, SMS, Viber, etc.) to a campaign flow.

Please note: You can have only one default gateway per channel type (e.g., only one default Email gateway at a time).

New Common Case: Users who have a bonus X with status Y

We’ve added a new Common Case template called ‘Users who have bonus X with status Y’.This template lets you segment users who received a specific bonus, with the option to filter by both bonus status and a time period. For example, you can easily target all users who received a bonus in the last 30 days, where the bonus status is Redeemed Failed.

Clean user PII from the CRM profile

We’ve introduced a new option to permanently delete users’ Personally Identifiable Information (PII) directly from the user profile page. Please note the following important details before using it:

Role-based access: Available only for users with the CRM Admin role.
Smartico-only cleanup: The data is removed only from Smartico’s database. To prevent it from being restored, ensure your platform stops sending this user’s data via DB sync, APIs, or Kafka/RabbitMQ streams.
Irreversible action: Once deleted, the selected personal data cannot be recovered.
Account deactivation: The user’s status will be set to DEACTIVATED, and all communication preferences (email, SMS, IVR, push) will be switched to OPTED OUT. Excluded from gamification: The user will be tagged and excluded from all gamification activities.
Processing time: The deletion is finalized within 24 hours after confirmation.

Custom Section with Store items

We’ve added Store as a new type in Custom Sections. You can now create dedicated custom sections that display selected store items independently from the main Store section. This gives you full flexibility to control visibility, segmentation, and timing of the section. For example, you can:

Create a custom section that displays only Bonus store items
Make the section visible to a specific user segment
Schedule it to appear only during a defined time period

Raffles in Liquid Custom Section

We’ve added Raffles to the Entity Data available in Liquid Sections. You can now build fully custom Liquid sections and include raffles in them. Allowing you to:

Display all raffles available to the user
Highlight a specific raffle

In addition, we’ve introduced Raffle Instance. This allows you to showcase a single raffle within a dedicated block, including:

All associated draws
The ability for users to opt in to specific draws directly from the block

Activity log

We are introducing the Activity Log, which lets users where users can easily track every movement of their points, gems, and diamonds. Each entry provides full visibility into gains and losses, including the source of the change, the exact time, and the resulting balance at that moment. This update offers total transparency into how and why users' balances evolve.

Note: To simplify the user experience, any movement from manual adjustments, automation rules, or campaigns will be labeled as Marketing, since these are technical areas that don't have presentation in Gamification mechanics.

Raffle: Individual Opt In per Draw

We are adding the ability for you to set up manual opt-in for your Draws. This is an individual setting, which means you can have some Draws running with manual opt-in while others continue to use automatic entry.

This new functionality allows you to increase user engagement by requiring users to actively join to participate. It is especially effective for recurring draws, where the user's status resets after every Draw run. For example, if you have a recurring daily Draw, the user would need to log in and opt in again each day to confirm their participation and make their accumulated raffle tickets eligible. This ensures that only active users are included in the pool, giving you more control over how your draws are executed.

Redesign of User Search & User Profile header

We are now gradually rolling out a completely overhauled User Search that is faster and more efficient. The interface is now split into two distinct modes to better suit your workflow. You can use Simple Search for quick lookups by ID, username, or current online status, or switch to Advanced Search to use the query builder for more complex requirements.

We've also redesigned the results table to provide a cleaner, consolidated view of your data. The addition of the Quick Access menu lets you jump directly to frequently used sections like bonuses, communication, and event logs, making it much easier to check or troubleshoot individual user stats on the fly.

Perhaps most importantly, you now have the power to fully customize your results data. By navigating to the column settings, you can add a column for any existing property you wish to track. Simply enter the property name to instantly add it, and tailor the result table to your exact specifications.

Alongside the search updates, we have also redesigned the user profile header to provide a cleaner, more intuitive view of the most important user statistics. To improve navigation, we have removed the previous clutter of buttons and organized them into logical groups, making it easier to find the specific action you need. We have also introduced a new AI button that utilizes our latest model to provide instant investigative insights, such as analysis of deposits, bets, and other key activities.

Smartico AI Agents: Wheel Design Creator

We’ve introduced the Wheel Design Creator Agent, a specialized assistant designed to help you create custom skins for your "Spin the Wheel" minigames instantly. This agent removes the need for manual graphic design by generating all necessary visual elements based on your specific requirements or brand identity.

Key capabilities include:

Reference-Based Generation: Simply attach a screenshot of your website or marketing materials, and the agent will match the design style for your wheel.
Live Preview & Iteration: Switch between mobile and desktop views or different sector numbers to see the design in action. If a specific element isn't perfect, you can re-generate individual resources on the fly.
Seamless Integration: Once you are happy with the design, click "Publish" to create a template that can be immediately applied to your Mini-game logic and prize configurations.

Puzzle template in Liquid Sections

We’ve introduced a new Puzzle template in Liquid Sections. This template lets you create a puzzle in which each piece (image) is revealed as players complete specific badges. Once all the defined badges are completed, the full puzzle image is revealed. The Puzzle template can be found under Custom Sections → Liquid section type. To set up a puzzle, you first need to create the required badges and prepare the images to use as puzzle pieces.