# AI Agent: Product Expert

The **Product Expert Agent** is your expert guide to understanding and using the Smartico platform. It retrieves information from the comprehensive knowledge base to answer questions about features, configurations, best practices, and troubleshooting.

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In every chat session, you are able to see:

* References help section, video, or FAQ sections that were used to build an answer
* You can give positive or negative feedback for the provided answer; it will be analyzed by our AI Engineers in order to improve the quality of the Agent
* You can see the number of tokens used and the agent's chain of thought to better understand how he processes the information and forms a conclusion.

Note that the agent **doesn't have access to your setup**, so he cannot answer why the user didn't enter the campaign or where a specific segment is used. However, he knows everything available in the Help section, Video Academy, Smartico FAQ, DWH documentation, and API documentation.

#### Best Practices

* **Be Specific** - Instead of "Tell me about tournaments", ask "How do I configure prize distribution in tournaments?"
* **One Topic at a Time** - For best results, ask about one feature or concept per question. You can always ask follow-up questions.
* **Use follow-ups -** if you need clarification or more details, ask follow-up questions to refine the answer.

#### Example Use Cases

* **Feature Discovery -** "What are the different types of mini-games available?"
* **Configuration Help -** "How do I set up multi-currency support for bonuses?"
* **Best Practices -** "What's the recommended way to structure automation rules for VIP players?"
* **Troubleshooting -** "Why might a user not see their available tournament?"
* **Integration Guidance -** "How do I integrate Smartico widgets into my website?"
* **API usage** - "How to get a list of active missions over the API?"
* **DWH usage** - "How to build a SQL query to get communication performance per campaign?"